Safaricom Rolls Out “Reverse Call” Feature Which Allows Transfer of Call Charges to Receiver


Safaricom has launched a new call feature, the reverse call feature which will allow its subscribers to transfer call charges to the receiver. This means that a subscriber will be able to make calls even if they don’t have airtime since the cost is being taken care of by the receiver.

How does the reverse call feature work?

To use the Reverse Call feature, one has to press # before the number they are dialing.

The receiver of the reverse call will see the caller’s details appear on the screen as normal, but once they pick the call, they will receive a voice prompt asking them to key in “1” to accept the reverse call.

The service is only available for on-net calls and will not be applicable for off-net, international or roaming calls.

The Reverse Call feature complements Safaricom’s existing “Please Call Me” feature which allows customers to send a call back message.